FAQ

Data Security

How safe is my personal information?

Your personal information is safe and secure at Mindgrace. We maintain a variety of physical, electronic and procedure safeguards designed to protect your personal information and prevent unauthorized access. The moment you log on to the Mindgrace web site, we encrypt your user name and password using the highest level of security, industry standard SSL (Secure Socket Layer) technology.

Is my debit/credit card information safe?

Yes, we store all credit card information on a separate and secure server. We think it’s important to keep health and payment information separate to protect your privacy.

Do you share my information?

We will never sell your information or share it with anyone without your written consent. Our Terms of Use & Privacy Policy gives more information on how we protect the personal information provided through our website.

How safe is your website?

Because we collect personal health information, Mindgrace is a safe and secure website from the moment you visit our homepage. Our site uses Hypertext Transfer Protocol Secure (HTTPS) on all of our pages. We use high grade security with SSL encryption.

 

Account

I forgot which email address I used, how can I recover it?

Give us a call at +91 9886048277 any day between 11 AM and 7 PM or write to support@mindgrace.org, we would be happy to help you find the right log-in information.

I forgot my password, how do I change it?

Go to the log-in screen and select the “Forgot Password” link. After you enter your email address, we’ll send a password reset message to your inbox. You can click on the link in the message to update your new password.

The email address for my account is no longer accessible and I forgot my password, how do I log in?

Call us any day between 11 AM and 7 PM at +91 9886048277 or write to support@mindgrace.org with your details and we’ll update your email address for you. Once your email address is updated, you’ll be able to change your password using the Forgot Password link at log-in.

Can I use multiple emails for my Mindgrace account?

You may, but we recommend signing up with the same email account.